Managing Violence and Aggression

Elite Training Australasia delivers the only Highfield Level 2 Award in Prevention and Management of Violence and Aggression (PMVA) and Level 3 Accredited Program in PMVA Trainer for Security, Health & Social Care programs in Australasia.

About the Managing Violence and Aggression Program

Our unique program has been endorsed by the Highfield Awarding Body of Compliance and adopted by much of the UK’s National Health Service (NHS) as best practices, techniques and strategies in the prevention and management of violence and aggression in a multitude of situations in security, health and social care situations. 

These personal safety standards are recognized and replicable across Australasia for both employers and their staff in assisting in the prevention of assault on emergency workers and the de-escalation of violence and aggression.

Prepared for Stressful Conditions

The course contains scenario specific applications, practical techniques easily repeatable and communication proficiencies to prevent and manage violence and aggression in a wide range of workplace places. There is an additional focus on stressful conditions, dealing with the public, influencing factors contributing to escalation of violence and aggression and personal and team safety in such situations. 

This program was developed specifically for individuals, teams and organizations responsible for assisting others in stressful situations, at the forefront of potentially demanding and often tense conditions where the personal safety and correct professional handling of such situations is imperative to achieve positive outcomes for all involved.

Take the first step towards an Elite profession in the PMVA

Enrol Now

1. Highfield Level 2 Award in Prevention and Management of Violence and Aggression

~ this is the Global Gold Standard and the UK’s most widely adopted program for best practices in security, health and social care sectors and associated agencies

2. Highfield Level 3 Award in the Delivery of Prevention and Management of Violence and Aggression Training (RQF)

~ this is required approved program for anyone choosing to become a PMVA trainer or instructor . Please Contact Us for more information.

Course Topics

Providing the required course outcomes and levels of competency for frontline, essential and emergency workers, and instructor trainers.

  • Principles of Violence & Aggression
  • Work Related Confrontation
  • Law & Legislation
  • Employer Responsibilities
  • Employee Responsibilities
  • Reporting Requirements
  • Navigating Aggressive Situations
  • Conflict Resolution Stages
  • Dynamic Risk Assessment 
  • Personal Safety
  • Situational Awareness
  • Why Conflict Occurs
  • Stages of Conflict & Escalation
  • Influencing Factors
  • Culture & Diversity
  • Communication – verbal & nonverbal
  • Effective Communication Strategies
  • Positive and Professional Etiquette
  • Barriers during Communication
  • Proactive Service Delivery
  • Spatial Awareness
  • Short-term and long-term management
  • Threats & Threatening Behaviour
  • Physical Aspects of Violence & Aggression
  • Influencing Behaviour
  • Collective Win – Win Outcomes 
  • Restrictive and Non-Restrictive Interventions
  • Post Incident Care 
  • Safe & Secure Holds
  • Disengagement Techniques

Practical Assessments

Throughout this program, you will experience a combination of classroom-based learning and assessment, along with the practical application of techniques and strategies to prevent and manage violence and aggression, applied to your area.

Whilst the program meets the required competencies of the award, our training provides you additional experience and the personal capacity to confidently prevent and manage conflict, violence and aggression in the workplace, within your position and personally. We provide experiences applicable to your area and extend to applications in various security and protection roles, including a wide range of frontline staff, mental health and health care workers, working with troubled youths, aspects of generation and skills gap, belief and demographic conflict.