Our unique program has been endorsed by the Highfield Awarding Body of Compliance and adopted by much of the UK’s National Health Service (NHS) as best practices, techniques and strategies in the prevention and management of violence and aggression in a multitude of situations in security, health and social care situations. 

These personal safety standards are recognized and replicable across Australasia for both employers and their staff in assisting in the prevention of assault on emergency workers and the de-escalation of violence and aggression.

The course contains scenario specific applications, practical techniques easily repeatable and communication proficiencies to prevent and manage violence and aggression in a wide range of workplace places. There is an additional focus on stressful conditions, dealing with the public, influencing factors contributing to escalation of violence and aggression and personal and team safety in such situations. 

This program was developed specifically for individuals, teams and organizations responsible for assisting others in stressful situations, at the forefront of potentially demanding and often tense conditions where the personal safety and correct professional handling of such situations is imperative to achieve positive outcomes for all involved.